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Refunds & Returns

Return and Refund Policy

Last updated: October 27, 2022

Thank you for shopping at Gruizux.

If for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.


Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ecity Solutions LLC, 802 N ALAFAYA TRAIL, ORLANDO, FL 32826.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Gruizux, accessible from https://gruizux.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Refunds

There are no refunds of any kind. Depending on the case we will give you store credit or reprint the item in question. 


Returns

You acknowledge that the Products are personalized and made specifically for each Order. Once an order is placed, it cannot be changed or canceled. 

You acknowledge that the Products, when printed, may vary from the User Content as displayed on-screen, such as due to how computers display colors. Such deviation between on-screen User Content and Physical Products that are not due to printing errors shall not be deemed a defect.

If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products, or lack of quality of the delivered Product not caused by lack of quality of the User Content, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received from you a complaint in writing within 7 days after receipt, we shall have no liability for any defect.

If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier of a non-tracked delivery, force majeure, or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a credit for the defective Products.


Your Order Cancellation Rights


You are entitled to cancel your Order within 7 days if your order is damaged.

The deadline for canceling an Order is 7 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by: